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Frequently asked questions

GENERAL QUESTIONS

What are the Public Holidays in Hungary?
•    January 01-New Years Day
•    March 15-Memorial Day of the `48 Revolution
•    Easter Monday
•    May 01-Labour Day
•    Whitsun Sunday
•    August 20-Constitution Day
•    October 23-National Holiday
•    November 01-All Saints`Day
•    December 25,26-Christmas.

Where can I change money?
Money can be changed at the Reception desk.

What is the official language spoken?
Hungarian is the official language, (English & German are fairly understood)

What is the currency?
Hungarian Forint (HUF)
Reference currencies: USD, EURO

What Credit Cards are used?
Visa, Mastercard, Diners Club, AMEX

What are the Local Attractions?

Buda Side Pest Side
Castle Area The Houses of Parliament
The Royal Palace Hungarian National Museum
Matthias Church St. Stephen`s Basilica
Fishermen`s Bastion The Heroes Square
Gellert Hill The Opera House
Citadel The City Park
Liberation Monument Szechenyi Medicinal Spa


Where can I order theatre tickets?
Ask the Concierge

RESERVATION

Is your reservation service free of charge?
Yes, hotel reservation through our system is free of charge. You should only pay the price of the selected services at the hotel.

How do we make a reservation?
For hotel booking you should either use our hotel finder or click on one of the links on our pages.

Steps of hotel booking:
1.    Choosing arrival, departure date, room type and number of rooms
2.    Choosing the number of adults and children
3.    Filling the personal data sheet
4.    Filling credit card info (if needed)
5.    Finish reservation
After finishing the reservation you will receive automatically a notification. If the selected hotel cannot confirm your reservation you will still receive an answer from us offering other accommodation for you.

What do rates include in your reservation system?
Rates are per room per night unless marked otherwise. The rates include the breakfast price, taxes, and fees.

I have not received the booking confirmation e-mail. What should I do?
If You do not receive the booking confirmation immediately after booking, send a short e-mail with Your booking number to continentalreservation@zeinahotels.com.


In case of late arrival how long is my room secured?
If you have secured your room by providing your credit card details, the hotels will held your room the whole night. If your reservation was made without giving your credit card info your room is held until 18:00 local time. In the latter case you should inform the hotel directly about your late arrival to avoid problems.

 

CREDIT CARD DETAILS/PAYMENTS

Is it safe to provide my credit card info? Why is it necessary?
During the booking process there are cases when you should give your credit card data. Our company use the most modern decoding techniques (SSL) so your data are secured and nobody can access it. The hotels ask credit card info as guaranty.

Do I need a credit card guarantee for my reservation?
Yes, we can only officially confirm reservations with a credit card guarantee (Name, credit card number, date of expiry and security code)

Will my credit card be charged in advance?
The hotels ask credit card info as guaranty, so your credit card will be not charged in advance.

When and where should I pay?
Payment is carried out usually in the hotel before leaving. The hotel will withdraw from the credit card only in exceptional cases, like early booking, special offer or reservation for the time of a fair.

DELETING OF BOOKING/REBOOKING


How can I change my reservation details?
Changes to room reservations made through the sales department of the hotel can be via fax or e-mail and are always subject to availability. Bookings made through our website can also be modified by our sales department, or by the guest on line. Please note, you must actually cancel your previous reservation ,and make a new reservation. This may be carried out on the on-line booking page; press the cancel my reservation button, and then enter the reservation number from your confirmation email.

How can I cancel my reservation?
At the end of your confirmation you can find a link "cancelling a reservation". By clicking this link you are able to make your cancellation online. Cancellations can be done free of charge 48 hours before arrival time. In case of no-show and late cancellation the accommodation is entitled to charge you the price of first night.

NEWSLETTER


Is the website’s newsletter subject to dues?
The website’s newsletter is free of charge. It contains information about our current offers and You can subscribe or unsubscribe anytime.

Booking

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