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Enjoy the style and tradition Frequently asked questions

Below, we have gathered the most frequently asked questions to help you quickly and easily find the information you need for your stay.

Where can I order theatre tickets?

Please, turn to the Concierge.

What are the Local Attractions?

Buda Side

  • Castle District
  • The Royal Palace
  • Matthias Church
  • Fisherman`s Bastion
  • Gellert Hill
  • Citadel
  • Liberty Statue

Pest Side

  • The House of Parliament
  • Hungarian National Museum
  • St. Stephen`s Basilica
  • The Heroes Square
  • The Opera House
  • The City Park
  • Széchenyi Thermal Bath
What Credit Cards are accepted?

Visa, Mastercard, Diners Club, AMEX

What is the currency?
  • Hungarian Forint (HUF)
  • Reference currencies: EURO
What is the official language spoken?

Hungarian is the official language, English and German are fairly well understood

Where can I change money?

We do not exchange money at the hotel, but you can pay your hotel bill with Hungarian Forints and Euros. The receptionist will be happy to provide information regarding the possibility of currency exchange.

What are the Public Holidays in Hungary?
  • January 01 - New Year's Day
  • March 15 – National Holiday, the Memorial Day of the 1848 Revolution
  • Good Friday and Easter Monday
  • May 01 - Labour Day
  • Pentecost
  • August 20 - Constitution Day
  • October 23 - National Holiday
  • November 01 - All Saints`Day
  • December 24, 25, 26 - Christmas
In case of late arrival, how long is my room secured?

If you have secured your room by providing your credit card details, the hotels will hold your room the whole night. If your reservation was made without giving your credit card info your room is held until 18:00 local time. In the latter case, you should inform the hotel about your late arrival to avoid problems.

I have not received the booking confirmation e-mail. What should I do?

If you have not receive the booking confirmation immediately after booking, send a short e-mail with your name, arrival and departure dates to continentalreservation@zeinahotels.com.

What do rates include in your reservation system?

Rates are per room per night unless marked otherwise. The rates include the breakfast price, taxes, and fees.

How do we make a reservation?

For hotel booking, you should either use our hotel finder or click on one of the links on our pages.

Steps of hotel booking:

  1. Choosing arrival, departure date, room type, and number of rooms
  2. Selecting the number of adults and children
  3. Filling out the personal data sheet
  4. Filling in credit card info (if needed)
  5. Finish reservation

After finishing the reservation you will receive automatically a notification. If the selected hotel cannot confirm your reservation, you will still receive an answer from us offering other accommodation for you.

Is your reservation service free of charge?

Yes, hotel reservation through our system is free of charge. You should only pay the price of the selected services at the hotel.

When and where should I pay?

Payment is carried out usually in the hotel upon arrival. The hotel will process payment sooner than the arrival only in exceptional cases, such as advance saver bookings, special offers or reservations for a period of a fair.

Will my credit card be charged in advance?

Hotels request credit or debit card details for guarantee purposes only, unless the reservation has to be prepaid and non-refundable as per the booking conditions.

Do I need a credit card guarantee for my reservation?

Yes, we can only officially confirm reservations with a credit card guarantee (Name, credit card number, date of expiry, and security code)

Is it safe to provide my credit card info? Why is it necessary?

During the booking process, there are cases when you should give your credit card data. Our company uses the most modern coding techniques (SSL) so your data are secured and nobody can access them. The hotels ask for credit card info as a guarantee.

How can I cancel my reservation?

At the end of your confirmation, you can find a link to "cancel a reservation". By clicking this link you can make your cancellation online. Cancellations can be done free of charge or with a late cancellation fee depending ont he cancellation policy 24 hours before the arrival time. In case of a no-show and late cancellation, the accommodation is entitled to charge you the price of the first night.

How can I change my reservation details?

Reservations made directly with our Reservations Department via email can be modified by email only, and are subject to availability.
Reservations made online through the official website of the hotel can be modified through the same platform. Should you experience any difficulties, please contact our Reservations Department via email for further assistance.

Is the newsletter of the website subject to dues?

The newsletter of the website is free of charge. It contains information about our current offers and you can subscribe or unsubscribe anytime.